LEVEL 3 / Practitioner · Communication
Sorry, Without the Footnotes
An apology that does not secretly contain a closing argument.
16 minutes5 short lessons5-question examSelf-paced
LESSON 1 · FREE PREVIEW
Name what you actually did
Describe your action and its impact without adding “but you”. “I interrupted you and made it harder to explain” is clearer than “sorry you were upset”. Acknowledging impact does not require pretending to agree on every detail of a disagreement.
YOUR PRACTICAL ASSIGNMENTDraft one apology naming your own action.
LESSON 2 · FREE PREVIEW
Listen before explaining
YOUR PRACTICAL ASSIGNMENT
LESSON 3 · FREE PREVIEW
Make the repair observable
YOUR PRACTICAL ASSIGNMENT
LESSON 4 · FREE PREVIEW
Repair that fits the damage
YOUR PRACTICAL ASSIGNMENT
LESSON 5 · FREE PREVIEW
When sorry needs room to land
YOUR PRACTICAL ASSIGNMENT
THE REST OF YOUR CURRICULUM
2. Listen before explaining
3. Make the repair observable
4. Repair that fits the damage
5. When sorry needs room to land
Final examination & your award
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